Policy

Please be sure to read through our Procedures and Policies fully.

All policies and procedures are sectioned based on each separate entity ran by Mimi's Designz Company:

Refunds/Exchanges:

 Due to the nature of work, Mimi's Designz Company does not offer refunds or exchanges of any kind UNLESS under special circumstances determined by the owner of Mimi's Designz Company. All payments made to Mimi's Designz Company are non-refundable including any deposits. We will only offer a 50% refund in the case that a mistake is made on our behalf.

Hours Of Operation: 

Mimi's Designz Company is open for business

Monday-Friday :10AM- 8PM 

Excluding Weekends & Holidays.

Deposits:

 Deposits are only required for certain project types (ie. websites, packages) which will be specified at the time of inquiry. Be sure to read the product description before purchasing any services via our website to be sure if you are required to pay full payment before starting a project with us.

In the case that your project requires a deposit: all deposits are 50% to begin, and the remaining 50% before any files/projects are transferred to the client for full ownership.

 

Cancellations: 

Cancellation of any project or service purchased are not allowed or non-refundable.

Turnaround times:

Turnaround times are specified for each individual service and will be made known to the client before any payments are rendered. When purchasing services via our website be sure to read the complete description for specified turnaround times.

Turnaround times will not begin until all necessary information to complete the services are received by the client via email/form.

Projects begin on the following business day (The day you pay for your service is not included in your turnaround time.)

Please keep in mind that personal deadlines are not guaranteed. Book Ahead If Necessary. Be mindful of this when inquiring! 

STANDOFF(project termination):

Clients who abandon their projects by not communicating with the designer will forfeit their projects and payments and rights to use any files/work presented to them unless paid in full

More than 14 days of no contact from the client will be considered a standoff project and will be terminated after 3 attempts to reach out to the client. After 14 days the client can pay a fee to reinstate their project for $100.

 After 90 days your project will be terminated and Mimi's Designz Company will no longer work with the client.

Communication & Inquiries:

All communication and inquiries should be done via email (mimisdesignzcompany@gmail.com) or Website during our operating hours ONLY!

We are more than happy to answer questions direct messages (DM) via social media, but for formal inquiries and pricing please utilize the above contact methods.